From India to Your Doorstep
Shopping Mantra shipping & return

Thank you for shopping with us. We offer selected pharmaceutical, wellness, Ayurvedic and personal-care products from India for international customers, subject to applicable export and destination-country regulations. This policy governs all international purchases made through our website. By placing an order, you agree to the terms outlined below.

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Order Processing

• Orders are processed within 2–6 business days after full payment confirmation

• We reserve the right to cancel any order at our sole discretion for regulatory, compliance, or risk-related reasons

• Orders are not processed on Saturdays/Sundays or public holidays in India

• You will receive tracking details once your order is dispatched

 

Delivery Time

• Estimated delivery time: 7–14 business days depending on destination and customs clearance

• Delivery timelines are estimates only and not guaranteed

• Shipping charges are calculated at checkout based on weight and country

We are not liable for delays caused by:​

• Customs clearance

• Regulatory inspections

• Carrier delays

• Force majeure events (natural disasters, strikes, government actions, etc.)

 

Title & Risk of Loss

• Ownership and risk of loss transfer to the customer once the shipment is handed over to the courier

• We are not responsible for loss, damage, or delay after dispatch, except where required by law

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Customs, Import Compliance & Regulatory Responsibility

The customer is solely responsible for ensuring that ordered products are legal for import into their country

The customer assumes full responsibility for:

• Import permits

• Prescription requirements

• Customs documentation

• Payment of duties, VAT, taxes, and clearance fees

We are not responsible for:

• Customs seizure

• Regulatory rejection

• Product confiscation

• Destruction by authorities

Please check your country’s import regulations before placing an order. No refunds will be issued for shipments refused, seized, or destroyed due to local regulations.

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Returns & Product Safety

For health, safety and hygiene reasons, pharmaceutical, wellness, Ayurvedic, personal-care and other health-related products generally cannot be returned once they have been dispatched or delivered.

We understand that issues can occasionally occur. If you receive an incorrect, damaged or expired product, please contact us promptly after delivery. We will review the situation and, where applicable, arrange an appropriate replacement or refund.

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Eligible Issues

• Incorrect product received

• Product damaged during transit

• Product received expired

Claims must be submitted within 48 hours of delivery and should include your order number, clear photographs of the package and product, and a description of the issue.

Products should not be returned without prior authorization from Shopping Mantra.

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Refund Policy & Limitations

Refunds may be issued only in the following verified situations:

Eligible Refund Cases​

• Confirmed courier loss (after official carrier investigation)

• Verified shipping error by our team

• Verified transit damage (with evidence)

​Non-Refundable Situations

• Customs delays or clearance issues

• Seizure due to local laws

• Incorrect shipping address provided by customer

• Refusal to accept delivery

• Change of mind

• Failure to provide required import documents

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Shipping charges are non-refundable unless the error was caused solely by us. Refunds, if approved, will be processed within 5–10 business days to the original payment method.

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We reserve the right to:

• Offer store credit instead of monetary refund

• Request additional documentation before approval

• Deny claims lacking sufficient evidence

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Prescription Policy

It is the customer’s responsibility to ensure that any medication ordered is legally permitted in their country and that any required prescription meets applicable local requirements. We are not responsible for customs rejection due to prescription-related issues.

Certain medications offered on our website require a valid prescription issued by a licensed medical practitioner.

Customers are responsible for:

• Providing a clear copy of a valid prescription when required

• Ensuring the prescription complies with their country’s medical and import regulationsWe reserve the right to:​

• Request additional verification

• Refuse or cancel orders lacking proper documentation

• Verify prescriptions with the issuing physician where legally permitted

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Medical Disclaimer

Informational Purposes Only

• All product descriptions, information, and content on this website are provided for general informational purposes only​

Content is not intended to:

• Replace professional medical advice

• Diagnose, treat, cure, or prevent any disease

• Substitute consultation with a qualified healthcare provider​

No Doctor-Patient Relationship

• Use of this website does not create a doctor–patient relationship

• We do not provide medical consultations through this platform

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Customer Responsibility

Customers must consult a licensed physician before:

• Starting any medication

• Changing dosage

• Stopping prescribed treatment

• Customers assume full responsibility for the proper use of products purchased

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Limitation of Medical Liability

To the maximum extent permitted by law:

• We are not liable for adverse reactions, misuse, incorrect dosage, or interactions with other medications

• We are not responsible for outcomes resulting from self-medication

• If you experience side effects, seek immediate medical attention
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Health & Safety Compliance

• Pharmaceutical products are sold in compliance with applicable Indian export regulations

• We do not guarantee regulatory approval in every destination country

• Products are supplied in original manufacturer packaging unless otherwise specified

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Limitation of Liability

To the maximum extent permitted by law:

• Our liability is strictly limited to the amount paid for the product

• We are not liable for indirect, incidental, special, or consequential damages

• We do not guarantee uninterrupted availability of products or services
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Force Majeure

We are not responsible for failure or delay in performance due to events beyond our reasonable control, including but not limited to:

• Government actions

• Regulatory changes

• Natural disasters

• Pandemic restrictions

• Transportation disruptions
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Policy Updates

We reserve the right to modify this policy at any time without prior notice. The version posted on our website at the time of purchase governs the transaction.

Need Assistance?

For any shipping, return, or refund questions, please contact our support team. We are happy to help and ensure a smooth experience.